Chris Jordan

Dedicated Systems Analyst specializing in troubleshooting, maintaining optimal software functionality, and optimizing performance for an enhanced user experience.

Professional Experience

• Systems Analyst
TripSpark Technologies | July 2022 – Current• Application Support Analyst
Uber | May 2022 – June 2022• Technical Support Specialist
Atlanta Botanical Garden | Nov 2021 – Jan 2022• Customer Support Manager
The Barbershop, Inc | Jan 2017 – Nov 2021• Technical Support Specialist
Novitas Solutions, Inc. | Jan 2015 - Dec 2016

Summary of Qualifications

• Over 4 years of experience in application support, desktop support, and debugging.
• Proven ability to resolve complex technical issues efficiently and effectively.
• Strong customer advocacy skills with a focus on enhancing user experience.
• Track record of managing support platforms and maintaining current technical knowledge.
• Demonstrated success in achieving a 62.5% customer conversion rate in previous roles.

Skills

  • Application Support

  • Troubleshooting

  • Problem-Solving

  • Customer Advocacy

  • System Configurations

  • Technical Communication

  • Team Leadership

  • Data Analysis

  • Requirements Gathering

  • Technical Writing

Education

Florida State College
Jan 2024 - CurrentGoogle IT Support Certificate
Oct 2021 - Jan 2022Columbia College Chicago
Aug 2012 - Jun 2013