Chris Jordan
Versatile technical professional with over 4 years of experience as a Technical Account Manager, Systems Analyst, and Application Support Analyst.
Professional Experience
• TripSpark Technologies
System Analyst (11/2022 - Present)
Technical Account Management (05/2022– 11/2022)• Chris Jordan Hair, Inc.
Founder & Owner (1/2017 - 11/2021• Application Support Analyst
Novitas Solutions, Inc. | Jan 2015 - Dec 2016
Summary of Qualifications
Versatile technical professional with over 4 years of experience as a Technical Account Manager, Systems Analyst, and Application Support Analyst. Skilled in gathering and documenting requirements, managing API and file-based integrations, and resolving complex technical challenges. Adept at collaborating with stakeholders to deliver scalable solutions that enhance workflows, improve system efficiency, and ensure client satisfaction. Proficient in SQL, JIRA, Confluence, and the Microsoft Suite.
Skills
Programming languages: SQL, Python, PostgreSQLFrontend: HTML, CSSComputer Software/Developer Tools: JIRA, Confluence, Microsoft Suites, Visual Studio Code, SalesforceCore Competencies: Requirements gathering & documentation, liaising between technical teams and business stakeholders to ensure alignment. Managing software requirements, testing, and implementation. Identifying inefficiencies and implementing process improvements to enhance productivity. Diagnosing and resolving complex application and system issues.
Education
Data Preparation in Excel DataCamp, 2024Associate Data Analyst in SQL DataCamp, 2024CS50: Intro to Computer Science
Harvard, 2023IT Support Professional
Google, 2022