Experience Detail
Systems Analyst
Routematch / TripSpark · Remote
- Documented end-to-end data flows for AVL transit systems, mapping how data moved across platform components to support rapid identification of pipeline failures and integration breakpoints.
- Created data flow diagrams for internal teams and external stakeholders, illustrating system dependencies, reporting logic, and data sourcing paths to support troubleshooting and onboarding.
- Facilitated requirements-gathering workshops with business stakeholders to identify data needs, define integration requirements, and develop resolution plans aligned with platform capabilities.
- Coordinated cross-functional data sourcing and access activities between engineering, support, and client teams to operationalize data assets and unblock reporting workflows.
- Developed and executed pre- and post-deployment test plans, validating data integrity and system performance across platform upgrades and new module implementations.
- Partnered with engineering teams to investigate data exceptions, workflow failures, and integration issues, translating findings into clear recommendations for business stakeholders.
Technical Account Manager
Uber / Routematch · Remote
- Served as primary technical contact for enterprise accounts, coordinating data investigation and issue resolution across support and engineering teams.
- Analyzed incident trends and configuration gaps to identify data quality issues and deliver targeted recommendations that reduced repeat issue volume for managed accounts.
- Maintained structured communication cadences with clients, translating complex technical and data findings into clear business-facing updates and action plans.
Operations & Systems Manager
The Barbershop, Inc. · Jacksonville, FL
- Managed daily operational workflows, scheduling systems, and client management processes across a multi-staff service operation.
- Identified operational bottlenecks and system usage inefficiencies, recommending process adjustments that improved appointment accuracy and service throughput.
Application Support Analyst
Novitas Solutions, Inc. · Jacksonville, FL
- Documented data sourcing and provenance for Medicare beneficiary records, tracking where PII was captured from and whether it had been verified prior to entry — supporting data quality and compliance standards.
- Executed SQL queries to retrieve, validate, and cross-reference beneficiary data in support of Medicare compliance reporting and data integrity reviews.
- Managed ticket lifecycles in Salesforce and Jira, documenting findings and coordinating escalations between support and engineering to reduce clarification cycles and accelerate resolution.
Core Competencies
Data Integration & Governance
Data flow documentation, data lineage mapping, dependency analysis, data quality validation, compliance documentation, data sourcing coordination.
Requirements & Analysis
Business requirements gathering, data requirements translation, use case development, process mapping, gap analysis, user stories.
Testing & QA
Test plan development, UAT facilitation, pre/post-deployment validation, data integrity testing, defect tracking.
Data & Reporting
SQL (queries, data validation, reporting support), root cause analysis, issue pattern identification, log review.
Platforms & Tools
Salesforce, Jira, Confluence, MS Office Suite, Visio, SaaS platform configuration & support.
Methodologies
Agile, Waterfall, SDLC, cross-functional stakeholder coordination.
Web Development
HTML5, CSS3, JavaScript, Bootstrap 5, responsive design, Figma, Git/GitHub, Netlify deployment.